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1. Norwall Customer Service is Awesome

   Posted by Rodger S on 16th May 2012

   Had contact both voice and email with Rebecca, Jeana, and Karen during the purchase and shipping process. The personal attention they gave to my order was nothing short of Outstanding. All of my questions were answered in a timely manner, and they followed up with email confirmation. Your wasting time looking elsewhere for generators or maintenace equipment. I would highly recommend Norwall to all of my relatives and friends.

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2. Happy Customer

   Posted by Doug A on 11th Apr 2012

   great product, great price. Came quickly. Delivery company did not want to drive into my neighborhood so electrician met nearby, no problems.

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3. AN ABOSOLUTE OUTSTANDING EXPERIENCE

   Posted by Kenneth S on 6th Apr 2012

   Ordered by E-mail without any hitches or confusion on 3/29/12. Delivered on 4/3/12 in perfect condition, not even a mark on the crate.
   "Hats Off" & " Cudos" to Norwall and UPS Freight. (Driver was very helpful at curbside drop & inspection for damage) By the way the generator is a "5875 20Kw STANDBY"..
   
   Would not hesitate to use Norwall in the future and anticipate a flawless installation and start up. Almost anxious for the next power outage !!!
   
   Go ahead, "Take the plunge" I am sure your experience will be the same as mine, "OUTSTANDING" !!!!

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4. Great experience and generator

   Posted by Robert V on 29th Mar 2012

   I ordered and received a 5875 in 2011.
   
   The generator was delivered on time. The lift gate service worked out extremely well, and the driver even had a pallet jack to move the generator exactly where I wanted it in our garage (I gave him a tip for doing this).
   
   The unit was installed in September and has worked great with one exception. I experienced a control panel issue (a false under voltage alarm) about after having the unit for 5 months. Generac paid an authorized service person to replace the controller with a new controller with updated software under warranty. No cost to me whatsoever. I was impressed.
   
   While we haven't experienced a true outage yet, but one morning we had lots of power fluctuations from the power company during some bad weather. I decided it was better to run the generator than to continue with the utility fluctuations, so I turned off utility power via the main breaker in the service rated transfer switch. The generator started right up and worked perfectly.
   
   Every 2 months, I also simulate a power outage (by turning off utility power as described above) to test the generator (under load) and transfer switch (to make sure it transfers properly) for my own piece of mind.
   
   

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5. This is the one

   Posted by Richard in Arkansas on 12th Mar 2012

   I searched and made all kinds of comparable s and finally purchased this
   unit and glad I did. It just keeps on going and going. Maintenance is easy
   and low noise. You will have power to spare for what ever you want to run.

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6. Worth every penny!

   Posted by Dave Harmon on 25th Feb 2012

   Owned for 2 years. Great peace of mind. I never have to worry about power going off when I am at work at the firehouse and my wife and kids are home. 10 seconds after power failure, whole house is running as usual. Runs everything we need. We have used multiple days at a time on several occasions. Best Price and easy shipping.

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7. Best Generator Ever

   Posted by Charlie T on 18th Jan 2012

   I bought the Generac guardian Standby Generator Model# 5875, 20,000 Watts, 200 Amp Service Entrance, in September of 2010 in preparation for the hurricanes about to come. We were hit by Hurricane Irene and lost power for 5 days. I cannot tell you how blessed we feel for having this generator in time for the storms. It was a life saver. Without our assistance, the generator switched on just as the power went out for our entire street. We had a few family members come stay with us until their power was restored. We are now purchasing one for our parent?s home because at their age they need to feel as safe and comfortable as we did. I would recommend this to everyone. Ted Powers

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8. Satisfied customer

   Posted by Philippe A on 10th Jan 2012

   The generator I wanted was on backorder so. I was disappointed about the wait, but Norwall kept me very informed about the status of the order and got it in as fast as they could. The Generator was delivered in good shape and to this day we are very happy about our purchase.

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9. Happy and I know it

   Posted by Justin J on 14th Dec 2011

   My experience with Norwall PowerSystems was positive from the beginning. Their customer service reps were very knowledgeable and friendly. I received my Generac generator two weeks earlier than expected and the shipping vendor was very accommodating. The generator was in perfect condition when delivered.

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10. Recommendation is key

    Posted by Joe Clair on 11th Dec 2011

    I had done a lot of online research on the product that I ordered and Norwall PowerSystems came highly recommended. However I was very surprised when I ordered a generator on Sunday and it was delivered on Wednesday morning. Very good service! Lucky for us it was delivered right before an ice storm. All of the power was knocked out on our street except for us and the people beside us. We chose this generator in the end because of its fair price, ATS was included and it manages up to whole house backup if we need that in the future.

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Showing reviews 1-10 of 20 | Next